The Club at North Halton
Since 1954
Accessibility for Ontarians with Disabilities Act (AODA) Integrated Accessibility Standards Regulation (Ontario Regulation 191/11)
The Club at North Halton is committed to providing an accessible, inclusive and welcoming environment for all members, guests, employees and visitors.
We believe everyone should have the opportunity to enjoy the Club's facilities, programs and services in a manner that respects their dignity, independence and individual needs.
We are committed to identifying, preventing and removing barriers to accessibility and meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Integrated Accessibility Standards Regulation (IASR), and the Ontario Human Rights Code.
Accessibility is an ongoing responsibility, and we will continue to look for opportunities to improve the Club experience for everyone.
The Club is committed to providing goods, services and facilities to people with disabilities in a manner that respects their dignity and independence and supports integration and equal opportunity.
Employees will communicate with individuals with disabilities in ways that take their individual needs into consideration.
Where appropriate, alternative methods of communication or service will be offered to ensure individuals can access Club information, programs and services.
Members, guests and visitors with disabilities are welcome to use their personal assistive devices when accessing the Club's facilities and services.
Employees will provide assistance where appropriate and work with individuals to identify reasonable alternatives when accessibility challenges arise.
The Club welcomes individuals with disabilities accompanied by service animals in areas where service animals are permitted by law.
Where a service animal is legally excluded from an area, the Club will work with the individual to identify an appropriate alternative.
Individuals with disabilities who require a support person are welcome to have that person accompany them while accessing Club facilities and services.
Where an admission or participation fee applies to a support person, the Club will provide advance notice of the applicable fee.
In the event of a planned or unexpected disruption to facilities or services used by individuals with disabilities, the Club will provide notice as soon as reasonably possible.
Notices will include:
The reason for the disruption.
The anticipated duration, where known.
Available alternative facilities or services, where applicable.
Notices may be communicated through signage, the Club's website, electronic communications or other appropriate methods.
The Club is committed to making information and communications accessible to individuals with disabilities.
Upon request, the Club will provide or arrange accessible formats and communication supports in consultation with the individual making the request, in a timely manner and at a cost no greater than the regular cost charged to others.
Accessibility will be considered when developing and updating website content, Club communications, forms and other public information.
The Club will work toward maintaining its public-facing website and applicable web content in accordance with WCAG 2.0 Level AA requirements under the AODA.
The Club is committed to accessible and inclusive employment practices throughout recruitment, hiring, employment and career development.
Our employment accessibility practices include:
Notifying applicants that accommodations are available during recruitment and selection.
Providing reasonable accommodations throughout the hiring process.
Informing employees about policies supporting employees with disabilities.
Providing accessible workplace information and communication supports upon request.
Maintaining documented procedures for individual accommodation plans and disability-related return-to-work processes.
Considering accessibility needs during performance management, career development and redeployment.
Providing individualized workplace emergency response information where required.
Requests for workplace accommodation will be considered individually and in accordance with applicable legislation.
The Club will provide accessibility training to employees, volunteers, individuals involved in developing Club policies and others who provide goods, services or facilities on behalf of the Club, as required by legislation.
Training will address:
Applicable requirements of the Integrated Accessibility Standards Regulation.
The Ontario Human Rights Code as it relates to individuals with disabilities.
Accessible customer service practices.
Communication with individuals with different types of disabilities.
The use of assistive devices, service animals and support persons.
Procedures for responding to accessibility-related concerns.
Training will be provided as soon as practicable and updated when relevant accessibility policies change.
The Club will maintain training records in accordance with applicable requirements.
The Club recognizes that accessibility extends beyond customer service and includes access to its physical facilities and recreational activities.
Accessibility considerations will be incorporated into the planning of renovations, new construction and redevelopment projects, including the clubhouse, curling facilities, golf amenities and other areas of the property.
The Club will evaluate existing accessibility barriers and consider opportunities for improvement through ongoing maintenance, operational planning and capital investment.
Applicable accessibility requirements will be considered when designing or redeveloping public spaces.
The Club welcomes feedback regarding accessibility and opportunities to improve our facilities, services and programs.
Members, guests, employees and visitors may contact Club Management to provide feedback, request accommodation or obtain accessibility information in an alternative format.
Feedback may be provided in person, by telephone, by email or through other accessible methods arranged upon request.
The Club will acknowledge and review accessibility feedback and respond as appropriate.
Contact Information
The Club at North Halton 363 Maple Avenue West Georgetown, Ontario L7G 4S5 Telephone: 905-877-5236
For accessibility questions, feedback or requests for accessible formats, please contact the Club Office.
The Club at North Halton's Multi-Year Accessibility Plan outlines our approach to identifying, preventing and removing barriers to accessibility.
The plan supports our commitment to providing an inclusive Club environment and meeting the requirements of the AODA and applicable accessibility standards.
Accessibility will be considered as part of our ongoing operational planning, employee development, facility improvements and long-term capital planning.
Priorities:
Update and publish the Club's accessibility policies.
Establish and publish the Multi-Year Accessibility Plan.
Review accessibility training and documentation procedures.
Assess the accessibility of the Club's public-facing website and identify necessary improvements.
Review recruitment and employment accommodation procedures.
Review accessible formats and communication support procedures.
Identify accessibility barriers within existing Club facilities.
Responsibility: Club Management and relevant department heads.
Review accessibility considerations associated with the Club's existing accessible entrance.
Assess opportunities to improve accessibility within clubhouse dining, meeting and social spaces.
Review accessibility within the curling facility and associated amenities.
Consider accessibility requirements during the planning and design of facility renovations and capital improvements.
Review accessible parking, signage, pedestrian pathways and access to Club amenities.
Continue reviewing opportunities to accommodate individuals with disabilities participating in Club activities.
Responsibility: Club Management, Facilities and relevant department heads.
Evaluate the effectiveness of accessibility training and employee awareness.
Review onboarding procedures to ensure required accessibility training is provided.
Review the accessibility of member communications, website information, event materials and electronic documents.
Assess opportunities to improve accessibility of online forms and registration processes.
Review accessibility feedback and identify recurring concerns.
Responsibility: Club Management, Administration and department heads.
Review progress on previously identified accessibility barriers.
Evaluate accessibility improvements completed through maintenance and capital projects.
Review the effectiveness of accessible customer service practices.
Assess accessibility considerations for new technologies, services and facility improvements.
Continue to incorporate accessibility into annual operational and capital planning.
Conduct a formal review of the Multi-Year Accessibility Plan.
Evaluate completed initiatives and outstanding accessibility barriers.
Seek feedback regarding accessibility improvements and opportunities.
Update accessibility priorities to reflect changes in legislation, technology, facilities and Club operations.
Prepare and publish the next Multi-Year Accessibility Plan.
Responsibility: Club Management.
Club Management will oversee the implementation of this plan and coordinate accessibility initiatives with the appropriate departments.
Accessibility priorities and identified barriers will be reviewed through the Club's regular operational and capital planning processes.
The Multi-Year Accessibility Plan will be reviewed and updated at least once every five years, or earlier as required.
This Multi-Year Accessibility Plan is available on the Club's website.
Accessible formats and communication supports are available upon request.
For additional information or to provide accessibility feedback, please contact the Club Office at 905-877-5236.
Accessibility Policy and Multi-Year Accessibility Plan
Effective Date: September 1st, 2026 Last Reviewed: October 26th, 2026 Next Multi-Year Plan Review: September 1st, 2027